Travel Assistance Services

When you experience an emergency while away from home, you may need more than medical assistance. That's where the Travel Assistance Services can help. BMC offers no-cost coverage through AXA Assistance USA, Inc. through Chubb. Travel Assistance Services provides a global network of experienced professionals ready to help when you are sick or injured while traveling. Services include:

  • Security Evacuation Services
    • On the ground security assistance in the event of a potentially life-threatening military or political event situation, or natural disaster while traveling or studying abroad
    • Crisis hotline and security assistance center to discuss any safety concerns about travel locations or to secure immediate assistance while traveling
    • A secure, web-based system for tracking global threats and receiving location based risk intelligence.
  • Emergency Medical Services
    • Medical Monitoring
    • Doctor, hospital, dentists and dental clinic referrals
    • Replacement of eyeglasses or medication
    • Emergency medical payments, medical expense guarantee, hospital admission guarantee
    • Emergency medical transportation, medical evacuation or repatriation
    • Dispatch of doctor or specialist
    • Traveling companion assistance
    • Return of your dependent child
    • Visit by a family member or friend
    • Escort transportation
    • Repatriation of remains
  • Emergency Travel Services
    • Emergency message relay to relatives, friends and business associates
    • Emergency cash
    • Legal assistance / bail
    • Emergency travel arrangements
    • Location of lost or stolen documents and articles
    • Assistance with foreign language and interpretation problems
  • Information Services
    • Online access to country specific health information including trip preparation
    • Cultural information
    • Visa, passport and inoculation requirements
    • Temperature and weather conditions
    • Embassy and consular referrals
    • Foreign exchange rates
    • Travel Advisories

When you need assistance Don't Leave Home Without the App

When you need assistance

  • Print a copy of the Travel Assistance Program wallet card and carry it with you when traveling on BMC business.
  • Call Chubb’s Travel Assistance Services any time toll free at 1-855-327-1414 or direct dial at 1-630-694-9764. You can also e-mail to:

Don't Leave Home Without the App

Chubb’s Travel Assistance Portal and app feature information and tools to support travelers before and during their trips abroad. The site contains real-time destination-based health, security and travel-related information including:

  • Country and city risk ratings and profiles
  • Health, medical, safety and security reports per locale
  • Mitigation tips and consulate contacts
  • Information on business conduct, transportation, holidays, currency exchange rates, etc.
  • News and real-time security alerts
  • General travel tips

Register on the Chubb Travel Services portal at

Download the free Chubb Travel mobile app.

Download on the App Store   Get it on Google Play


This website describes the Business Travel Accident Plan arranged for your benefit but it is not considered an insurance contract. For simplicity, this Plan is described in a general and brief manner in on this website. The complete terms of the Business Travel Accident Plan are set forth in the original policy issued to BMC Software, Inc.

Multi-Language Global Emergency Services Brochure

View and download translated Global Emergency Services brochure