Preparing for Your Trip
If you're far from home, an illness or injury can put you in unknown territory. But with a few minutes of planning before leaving home, you can help protect your health and your wallet.
- Understand your coverage before you leave. Know what you would have to pay out of your own pocket if you need medical care while you are outside the U.S.
- If you're enrolled in a BCBSTX medical plan: call BCBSTX customer service at 1-800-521-2227.
- If you're enrolled in the Kaiser HMO medical plan: Call Kaiser Member Services at 1-800-464-4000.
- Print a copy of the Travel Assistance wallet card and carry it with you when traveling on BMC business.
- Register on the Chubb Travel Services portal at acetravelassistance.net. (Username: firstname.lastname@example.org; Password: acea&h.)
Download the free Chubb Travel mobile app.
Download the BCBS Global Core mobile app.
When you need assistance, call Chubb’s Travel Assistance Services any time toll-free at 1-855-327-1414 or direct dial at 1-630-694-9764. You can also e-mail to: email@example.com.
Proof of Coverage above Medical Coverage
Follow these steps if you need a certificate of insurance as proof of coverage when applying for a work visa with your local embassy.
- Call Chubb Representative Diane Basa at 302-476-6194 or send an email to firstname.lastname@example.org.
- Chubb will complete a Travel Certification form within 1 – 2 business days. Submit the completed form to your local embassy and carry it with you during your trip. See a sample Travel Certification here.
- If your request is urgent, indicate this in your email to Chubb.
If you experience an emergency while traveling abroad, place calls to:
- Chubb’s Assistance Provider at the numbers listed above.
- The Human Resources Business Partner (HRBP) for your home country.
- The HRBP contact for the country where the emergency occurred (if applicable).
U.S. Employees: HRBP contact information is posted under BMC Corporate Benefits on the HR Portal.