Preparing for Your Trip

If you're far from home, an illness or injury can put you in unknown territory. But with a few minutes of planning before leaving home, you can help protect your health and your wallet.

Medical Coverage

For U.S. Employees For Non-U.S. Employees

  • Understand your coverage before you leave. Know what you would have to pay out of your own pocket if you need medical care while you are outside the U.S.
  • If you're enrolled in a BCBSTX medical plan: call BCBSTX customer service at 1-800-521-2227.
  • If you're enrolled in the Kaiser HMO medical plan: Call Kaiser Member Services at 1-800-464-4000.
  • Print a copy of the Travel Assistance wallet card and carry it with you when traveling on BMC business.
  • Register on the Chubb Travel Services portal at acetravelassistance.net. (Username: medassist-usa@axa-assistance.us; Password: acea&h.)
  • Download the free Chubb Travel mobile app.

    Download on the App Store   Get it on Google Play

    Download the BCBS Global Core mobile app.

    Download on the App Store   Get it on Google Play

When you need assistance, call Chubb’s Travel Assistance Services any time toll-free at 1-855-327-1414 or direct dial at 1-630-694-9764. You can also e-mail to: medassist-usa@axa-assistance.us.

Travel Wallet

Register on Travel Assistance Website
(Username: medassist-usa@axa-assistance.us; Password: acea&h.)

Proof of Coverage above Medical Coverage

Proof of Coverage

Follow these steps if you need a certificate of insurance as proof of coverage when applying for a work visa with your local embassy.

  • Call Chubb Representative Diane Basa at 302-476-6194 or send an email to diane.basa@chubb.com.
  • Chubb will complete a Travel Certification form within 1 – 2 business days. Submit the completed form to your local embassy and carry it with you during your trip. See a sample Travel Certification here.
  • If your request is urgent, indicate this in your email to Chubb.

In an Emergency

If you experience an emergency while traveling abroad, place calls to:

  • Chubb’s Assistance Provider at the numbers listed above.
  • The Human Resources Business Partner (HRBP) for your home country.
  • The HRBP contact for the country where the emergency occurred (if applicable).

U.S. Employees: HRBP contact information is posted under BMC Corporate Benefits on the HR Portal.

Disclaimer:

This website describes the Business Travel Accident Plan arranged for your benefit but it is not considered an insurance contract. For simplicity, this Plan is described in a general and brief manner in on this website. The complete terms of the Business Travel Accident Plan are set forth in the original policy issued to BMC Software, Inc.

Multi-Language Global Emergency Services Brochure

View and download translated Global Emergency Services brochure

Chinese
English
French
German
Japanese
Korean
Portuguese
Spanish