Travel Assistance Services

When you experience an emergency while away from home, you may need more than medical assistance. That's where the Travel Assistance Services can help. BMC offers no-cost coverage through AXA Assistance USA, Inc. through Chubb. Travel Assistance Services provides a global network of experienced professionals ready to help when you are sick or injured while traveling. Services include:

  • Security Evacuation Services
    • On the ground security assistance in the event of a potentially life-threatening military or political event situation, or natural disaster while traveling or studying abroad
    • Crisis hotline and security assistance center to discuss any safety concerns about travel locations or to secure immediate assistance while traveling
    • A secure, web-based system for tracking global threats and receiving location based risk intelligence.
  • Emergency Medical Services
    • Medical Monitoring
    • Doctor, hospital, dentists and dental clinic referrals
    • Replacement of eyeglasses or medication
    • Emergency medical payments, medical expense guarantee, hospital admission guarantee
    • Emergency medical transportation, medical evacuation or repatriation
    • Dispatch of doctor or specialist
    • Traveling companion assistance
    • Return of your dependent child
    • Visit by a family member or friend
    • Escort transportation
    • Repatriation of remains
  • Emergency Travel Services
    • Emergency message relay to relatives, friends and business associates
    • Emergency cash
    • Legal assistance / bail
    • Emergency travel arrangements
    • Location of lost or stolen documents and articles
    • Assistance with foreign language and interpretation problems
  • Information Services
    • Online access to country specific health information including trip preparation
    • Cultural information
    • Visa, passport and inoculation requirements
    • Temperature and weather conditions
    • Embassy and consular referrals
    • Foreign exchange rates
    • Travel Advisories

When you need assistance Don't Leave Home Without the App

When you need assistance

  • Print a copy of the Travel Assistance Program wallet card and carry it with you when traveling on BMC business.
  • Call Chubb’s Travel Assistance Services any time toll free at 1-855-327-1414 or direct dial at 1-630-694-9764. You can also e-mail to: medassist-usa@axa-assistance.us.

Don't Leave Home Without the App

Chubb’s Travel Assistance Portal and app feature information and tools to support travelers before and during their trips abroad. The site contains real-time destination-based health, security and travel-related information including:

  • Country and city risk ratings and profiles
  • Health, medical, safety and security reports per locale
  • Mitigation tips and consulate contacts
  • Information on business conduct, transportation, holidays, currency exchange rates, etc.
  • News and real-time security alerts
  • General travel tips

Register on the Chubb Travel Services portal at acetravelassistance.net. (Username: medassist-usa@axa-assistance.us; Password: acea&h.)

Download the free Chubb Travel mobile app.

Download on the App Store   Get it on Google Play

Disclaimer:

This website describes the Business Travel Accident Plan arranged for your benefit but it is not considered an insurance contract. For simplicity, this Plan is described in a general and brief manner in on this website. The complete terms of the Business Travel Accident Plan are set forth in the original policy issued to BMC Software, Inc.

Multi-Language Global Emergency Services Brochure

View and download translated Global Emergency Services brochure

Chinese
English
French
German
Japanese
Korean
Portuguese
Spanish